Returns & Refunds Policy

Orders ship in 2-3 business days and delivery is usually 2-5 business days. Tracking is sent once shipped.

Yes, every order is baked fresh the same day it ships and sealed for freshness.

Yes, we ship to all 50 states.

Each cookie is individually sealed and packed for freshness and presentation.

Yes, cookies freeze up to 3 months. Warm 10-15 seconds to enjoy.

Email team@cookiejarhq.shop within 24-72 hours with photos for assistance.

We primarily ship. Any updates will be posted on our site and socials.

Products may contain dairy, wheat, eggs, and nuts.

Email us your request and date to check availability.

Create an account to automatically enroll and earn rewards.

JudgeMe sends an email or you can leave a review on the product page.

Our cookies are soft baked, thick, and chewy.

Refunds only for damaged or incorrect orders reported within 24-72 hours.

Tracking is emailed when shipped and visible in your account.

Wait 24 hours. If still missing, contact us.

Cookies range from 3oz to 8oz depending on flavor.

Enjoy within 5-7 days or freeze upon arrival.

Yes, microwave 10-12 seconds or bake at 300F for 3-5 minutes.

Premium ingredients, brown butter, and small batch baking.

Not yet, but testing allergy friendly recipes.

If the order has not shipped, we can update it.

Refrigerate cookies 20 minutes and they will return to normal.

No, everything is fresh and made from real ingredients.

Email early to secure your event date.

Points are tracked in your Cookie Jar HQ account.

Yes, limited edition flavors drop throughout the year.

Follow our socials or sign up for emails.

Yes, every order includes a heating card.

Orders can be cancelled within 2 hours if baking has not begun.

Try our variety packs.